Patient Satisfaction Benchmarking Tool

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public-private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care. The CAHPS program is funded and administered by the U.S. Agency for Healthcare Research and Quality (AHRQ), which works closely with a consortium of public and private organizations.

Currently there are several pilot survey projects underway with very large multi-specialty medical groups participating to learn the feasibility of using the CAHPS Clinician Group survey (CG-CAHPS) instrument and its distribution methodology. While there is no current Center for Medicare & Medicaid Services (CMS) requirement to use the CG-CAHPS survey instrument for reporting purposes (as there is with the H-CAHPS for hospital patient surveying), we wouldn't rule out the possibility of a future mandate.

As the Affordable Care Act continues to unfold, there is a great likelihood that CMS will want to provide consumers information to help them become educated about the Clinician Groups in their area. The only model currently in place the CMS Hospital Compare. In this program, consumers are able to compare hospitals around the country using top box scores from results submitted using the CAHPS Hospital survey (H-CAHPS).

To assist MGMA-ACMPE members with assessing how your top box survey scores compare with other medical groups across the nation, and the CG-CAHPS survey, we’ve partnered with SullivanLuallinGroup to provide the Patient Satisfaction Benchmarking Tool. Whether you use the SullivanLuallinGroup survey, or a different survey form, you can now cross-walk your survey’s top box scores by question with the corresponding CG-CAHPS survey question. Find out today how you stack up to the CG-CAHPS survey!

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